Refund Policy

1. Overview

At Eltaju Investment Limited, we are committed to delivering high-quality digital products and services that meet your expectations. This Refund Policy outlines the circumstances under which refunds may be requested and the procedures for processing such requests.

Due to the nature of digital products and custom development services, refunds are handled on a case-by-case basis according to the terms outlined below.

2. Refund Eligibility

2.1 Digital Products

Refunds for digital products may be considered under the following circumstances:

• Product fails to function as described in documentation
• Technical issues that cannot be resolved through support
• Product is significantly different from advertised features
• Duplicate purchase made in error

2.2 Custom Development Services

For custom development projects, refunds may be considered if:

• Project requirements are not met as per signed agreement
• Deliverables are not provided within agreed timeframes without valid reason
• We are unable to complete the project due to technical limitations
• Mutual agreement to terminate the project

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully delivered and accepted
• Custom work that meets project specifications
• Change of mind after project completion
• Third-party licensing fees and external costs
• Training and consultation services already provided

3. Refund Timeframes

3.1 Digital Products

Refund requests for digital products must be submitted within 14 days of purchase. This period begins from the date of successful payment confirmation.

3.2 Custom Services

For custom development services, refund requests must be made:

• Before project commencement: Full refund available
• During development: Partial refund based on work completed
• After delivery: No refund unless deliverables don't meet specifications

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@eltajudigital.com
2. Include your order number and detailed reason for the refund request
3. Provide any relevant documentation or evidence
4. Allow our team to investigate and attempt resolution
5. If resolution is not possible, we will process the refund

4.2 Required Information

Please include the following information in your refund request:

• Order number and purchase date
• Product or service name
• Detailed explanation of the issue
• Screenshots or documentation (if applicable)
• Steps taken to resolve the issue

5. Refund Processing

5.1 Processing Time

Once a refund is approved:

• We will process the refund within 5-7 business days
• Credit card refunds may take 3-10 business days to appear
• Bank transfer refunds may take 5-15 business days
• Digital wallet refunds are typically processed within 1-3 business days

5.2 Refund Method

Refunds will be processed using the original payment method unless otherwise agreed. If the original payment method is no longer available, alternative arrangements will be made.

5.3 Partial Refunds

For custom projects where work has commenced, partial refunds will be calculated based on:

• Percentage of work completed
• Resources allocated to the project
• Non-refundable third-party costs incurred
• Time invested in project planning and development

6. Cancellation Policy

6.1 Project Cancellation

Clients may cancel projects with the following terms:

• Before commencement: 100% refund minus processing fees
• During discovery phase: 50% refund
• During development: Refund based on remaining work
• After completion: No refund available

6.2 Cancellation by Eltaju Investment Limited

We reserve the right to cancel projects or services if client requirements violate our terms of service, applicable laws, or ethical standards. In such cases, a full refund will be provided for unused services.

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request escalation to senior management
• Provide additional documentation or evidence
• Seek mediation through agreed dispute resolution procedures

We are committed to fair resolution and will work with you to find mutually acceptable solutions.

8. Quality Guarantee

We stand behind the quality of our work and offer:

• Free bug fixes for 30 days after delivery
• Technical support for all delivered products
• Revision rounds as specified in project agreements
• Performance guarantees where applicable

Our goal is customer satisfaction, and we will work to resolve any issues before considering refunds.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.